Refund Policy

Dreamland has a fair refund policy in place, which applies to all our stores in South Australia. We recommend that you read our refund policy carefully before purchasing items from any of our stores. If you need help with any of the terms stated in our refund policy, please don’t hesitate to get in touch with your nearest Dreamland store.

If goods are found to be faulty, damaged or incorrectly dispatched, Dreamland reserves the right to replace, repair, refund monies or a credit voucher towards a further purchase. Dreamland reserves the right not to refund if it is a simple change of mind. 

Australian Health Regulations do not permit the exchange of a used pillow, mattress topper or under-blanket. Due to health and safety regulations, any item that has come into bodily contact cannot be returned or issued with a credit. 

If a refund was agreed to, for whatever reason between the store of purchase and the customer, it would be usually less delivery charges. Late delivery does not constitute a failure of the agreement or entitle you to cancel an order. Dreamland relies on the delivery services of third party delivery agents. We will not accept liability for any loss arising from a late delivery due to unforeseen circumstances e.g. manufacturing, truck breakdown, natural disasters, etc. 

For any problems not clarified about the delivery of an order, customers must contact the store of purchase by email or by phoning 1300 233 799 (1300 233 799) and be directed to the store directly handling the order. 

Bedworx Pty Ltd (Franchisor for the Dreamland Bedding Group) – ABN 14 156 245 162  

If you have any questions or need more clarification, please feel free to call us on 1300 233 799.